magnus_lindhe ✭✭

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magnus_lindhe
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  • Hi allocater! When the battery runs out, it recharges but keeps the current map in memory. Then it continues cleaning where it left off, so you don't need to move the base station to get the whole house cleaned. It does erase the map when it c…
  • Hi, It sounds like the issue is the carpet. Is it directional, so the robot drifts a lot in a certain direction when it drives on it? Curtains are usually not a problem, neither are mirrors. The robot either avoids the trimming at the bottom, …
  • Hi Carl, 1) If the robot gets stuck and shows an error code, you can free it without pressing any button and then put it down in the same place and with the same heading. Then just press Play once, and it should continue cleaning from there. 2…
  • Hi, You could do as you describe to get it out from the sofa, then pause it and carry it to the first floor. But before you restart the cleaning there, hold the Play button long enough for the screen to go black. That aborts the ongoing cleaning.…
  • Hi, Sorry to hear that you got off to a bad start with the robot! First I'd just like to check that you have upgraded it to the latest software version (36.13 at the time of writing), since that fixes some problems that users have reported, with …
  • Hi, We've seen that if the robot drives with the side brush off, it can get folded and deformed. That is why we turn off the fan and the brush roll (that consume the most battery power), but keep the side brush on while going back to the charger.
  • Hi, The robot cleans by dividing areas into regions of about 2*2 m². We've chosen this because it allows the robot to turn more often, so the 3D Vision sensor sees the same walls and other landmarks frequently. This makes it easier for the robot …
  • Hi, do you mean that the cleaning times shown in the app are wrong? If so, it sounds like your phone may be set to the wrong time zone.
  • Hi, Currently there is no opening for customers to run their own programs on the robot or get access to the onboard computer(s). The homepage mentioned above just contains copies of various third-party open-source software packages that we use on…
  • Please note that we do have an IFTTT interface for the robot, so you can use Google Home or Alexa to control it.
  • No, currently the robot divides the floor plan by itself, into regions of ~2*2 m². This happens automatically, so the user cannot affect it.
  • Hi, The robot doesn't need any light to clean, since the 3D Vision sensor has its own light source. Sometimes, strong sunlight through low windows can confuse the sensor so it avoids small patches on the floor. If that happens, it will clean thos…
  • Hi, congratulations on getting a Pure i9! I just wanted to mention that we do have voice control, through IFTTT. If you have Google Home or Alexa, you can make an applet so that IFTTT connects a spoken phrase to trigger a behavior (start/stop/go …
  • Just the usual suspects: Make sure that your charger is placed so it's clearly visible from the room, to make it easier for the robot to find it even if it happens to be somewhat disoriented. And ensure that there are no obstacles close by the sides…
  • I would leave it - as said above, the camera can handle quite a lot of dust before it starts losing performance. Opening the bumper and/or camera window is not something we recommend users to do, so if the robot gets the error code E:16 because o…
  • Hi! E:23 means that there are no batteries in the robot (or that the connection is broken). Could you check the battery connectors to see if they are damaged somehow, or if any of the cables are not properly crimped to the connector? If you have …
  • @BorisBorg said: My robot is getting stuck in the very same spot every single time - showing dust bin error on the machine and in the app that “robot stopped working”. I have exchanged hepa filter - it does not help. Only thing that work is when …
  • Aha, I get it, thanks! Others have also commented that they would like to see the walls in the map, to make it easier to relate the cleaned area to the whole floor plan. We'll see if/when that addition makes it to the top of our priority list. In…
  • @vesas said: It would be great if this can draw a floor plan of my home and for minimum save it (just the floor plan, edges of room) and use it in app so I can check where pure i9 is going at the moment. Maybe you can use this to room fun…
  • Thanks, but that's already accounted for. The robot checks via the Internet what the local time is, and updates its clock based on that. So only countries/time zones that switch between summer and winter time will be affected.
  • That sounds strange - we hardly ever see that it fails to cover areas in a room once it climbs into it (or starts there). Some things to check: * Did the red battery light go on, so it's just going home to recharge? * Was there a narrow passag…
  • Thanks for voicing this feature request - that's a big part of why we have a community like this! And to clarify: It was a design decision not to include geo-fencing at launch, but the software design doesn't prevent us from adding it later, if enou…
  • @mrmegadeth said: Do you guys do any server side computation? I'm struggling to see why the bot barely functioned for a week after the update; then started running ok but missing room; then started getting all the rooms but taking 2 charge cycles…
  • That's correct - the robot is programmed to first clean along carpet edges (unless the carpet is very thin) and then "climb" up/down over the edge and clean there. We did this to dig in better under the edge with the side brush and to minimize the c…
  • First of all, we've changed this a little in the latest release (35.15, released in September); now the robot goes back to the charger if it sees it during the cleaning, even if it didn't start there. This was quite easy to change, and we found that…
  • Hi Zugie, if you want more specific feedback, we could look at your (encrypted) log files from a run. Sometimes, the logs say why the robot chose not to climb a threshold. If you're interested, just do a normal run and let the robot go back to th…
  • Yes, you can follow the instructions to turn the WiFi off, but of course you won't be able to control the robot through the app and the clock and scheduling won't work, since the robot fetches the current time via the Internet.
  • I went the less personal path and called it Pi9. Short and simple! ;-)