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  • Hi, There reason why it is not possible is due to security concern. We value our customers privacy and we have spent a lot of time to make sure that the robot is secure and as part of this we do not allow it to connect to open networks. Even tough…
  • If possible it would be very interesting to see what happens if you run the roboot when there is no sunlight and block of the lower 3dm of the mirror with some cardboard or similar and see if it makes a difference.
  • Hi Gurucc. There is a hardware infrared filter which makes the camera only see infrared light within a specific band of wavelengths. The raw video stream from the camera chip is also not available to the Linux processor since there is other har…
  • Hello Tross. This behavior is not not normal, the robot checks that the software is compatible so it is not possible to load incorrect software, if you do the robot will say "incompatible software" and abort the upgrade. When you say it doesn'…
  • Hi pete001. There is no planned option to enable/disable the climbing mode. However if you provide a picture of the situation the robot gets stuck in we might be able to give you some tip of what can be done to avoid the issue. Best Regards
  • Either you are n00b or you are 1337, the PURE i9 is definitely the latter
  • Hi Fiona. It sounds like the roller brush has stopped rotating. You can verify by start the robot and gently put your hand under the roller brush to feel if it is rotating. If the roller brush in fact is moving then the question is if the fan is…
  • When it comes to partners PUREi9 is apparently in to more mature pieces of technology . Maybe the foot pedal creates a reflection similar to the one that is inside the charging station. Can you angle the foot pedal differently and see if it the…
  • Hi Gurucc. Great to hear that you enjoy the product! When it comes to security this is something that we have put high on our agenda during the development of the robot. All communications from and to the robot are encrypted. And except for our d…
  • That is a good idea, add it as a feature request so that people can vote for it!
  • In general lithium batteries normally remain over 80% capacity after several hundreds of charging cycles.
  • Hi Zugie. Could you try and tape over one of the thresholds and see if it makes a difference? If it does it might be related to the reflectance of the metal threshold. Sometimes I have looked at the map and been confused why it have skipped a r…
  • Hi Patrik. Edit: As Martin mention below start by restarting the robot. Is it the same behavior if you are connected with your smartphone to the same WiFi as the robot? Please try and redo the installation setup for the robot(onboarding proce…
  • Hi @2old4fun . 2.4GHz is still more common among IOT devices. There is also a misconception that 5GHz is better in all manners compared to 2.4Ghz. This is not true 5Ghz actually have shorter effective range than 2.4Ghz due to the shorter wavelength…
  • It is now live! see https://community.purei9.com/discussion/71/ifttt-service-is-now-live#latest
  • Hi again and sorry for the slow response, vacation got in between. Thanks for taking the time and sharing the pictures. Some specific carpets give the robot problem since it experience a lot of slip which then makes it hard for the robots to main…
  • Good suggestion and big thumbs up for being an early adopter! Don't forget to vote for it yourself, now it have 0 votes and the more votes the more likely/quickly it will get prioritized by our developers.
  • Hi again Anna, thanks for the input and good that you have the latest software installed! Yes the normal behavior is that the robot continues cleaning all areas that it can reach. If the batteries run low it then goes back to the charger and in t…
  • Hello AnnaH. Great to hear that the new unit is working! Is there any narrow area, threshold, carpets that might be blocking the robot from reaching the rest of the apartment? Can you see what happens if you start the robot in a different locat…
  • Ok, thanks for testing and providing the input! If the robot is showing the correct time then it is most likely some issue in the cloud/app I will forward this to our cloud/app developers so they can have a look. Regarding not finding the hotspot…
  • A question, is it only the time in the reports that is wrong or is also the time displayed on the robot display wrong?
  • Hi George, the robot will use the same timezone as the phone that was used to do the initial setup for the WiFi credentials. Could you verify the timezone of the phone and then redo the WiFi setup? To redo the setup 1. Go to "Robot settings"…
  • Hello @ssbabco , This is a software related issue as Martin mention. The robot runs a full Linux system and just like your smartphone or computer it sometimes freezes. Please do a complete restart of the robot, this is done by placing the robot o…
  • The people responsible in US have been informed and will follow up on this for you shortly.
  • Great and thorough testing! The robot is clearly not operating normal and needs to be taken care of by Service. Very sorry for the inconvenience! We will do our best to make sure your robot stop being lazy and start acting normal again
  • Hello purimike and welcome to the community! This behavior is of course not normal, so lets do some tests to figure out what is going on. Please try the following things and let us know if you see any difference: * Check if there is any dirt o…
  • @Erwin Cool, do you have a picture of how you had it set up?
  • Hello Kim and welcome to the community! No problem I will mark this one as a duplicate, don't forget to vote for Rafel's idea and add your comments to it!
  • Hello Yuen, and welcome to the forum, I think that's a great idea! The app could include a lot more instructions and videos that could be very helpful. Also nice illustration which makes it easy to understand what you mean!
  • A question, do you normally clean the filter when you empty the dustbin or not?