Map of the cleaned area is not updated

When Purei9 starts cleaning,the cleaned area map is not updated a few days ago. 

A screenshot 10 minutes after cleaning started. Compare the cleaning start time with the clock on the top left.

Best Answer


  • iPhone ver.6.4

    Purei9 ver.38.7

  • I checked the cleaning history. You can see in the screenshot that the cleaning was done on 6/22 and 6/23.

    But there is no map.

    The 6/21 14:00 map remains on the screen. It is not drawn in real time during cleaning.

    I will try to reset. However,since the update to ver.38.7,i have tried to reset anything.

  • I have the exact same situation. No new maps since june 21.

    My map is also stuck on june 21. Cleaning history show cleanings on the 23rd and 24th buut thise have no map.

    Android purei9 app 6.4.4021

    Robot sw 38.7

  • osamsonosamson
    edited June 2019

    Thanks for the comment

    I feel reassuring to have the same situation.

    After the reset, the first cleaning was immediately canceled and returned to the home. I started again and finished cleaning.

    The map was also drawn. However, the place where the furniture was disturbed and it was not possible to clean was filled.

    I'm tired of purei9 opponents.

  • osamsonosamson
    edited June 2019

    Thanks for your comment.

    The map is currently being updated. The cause of the problem was in the cloud, wasn't it?

  • Yes, the cloud was not working properly.

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