Keeps stopping

JanineJanine Member

Hi There,

For the last few months my Purei9 has been cleaning for a few minutes and then it stops and after a few minutes of stopping it says 'I am ready' then I press the start button and it continues with its clean.

I have tried a reset (holding down button for 5 seconds) this did not work. I have read that the vacum needs to be attached to the 2.4G rather than 5G (im not sure which mine is) but I also cannot find instruction on how to take it off line and put it back on.

The other solution I was thinking it might be related to needing a software update. I cannot find how to do this. I have read things that say in the ap but am unable to identify where this may be in the ap.

Many Thanks



  • NiclasKNiclasK Member, Moderator mod

    @Janine I'm sorry that you are having problems with your robot. We are working on solving the problem with the robot stopping on the floor and saying, "I'm ready". It will be included in the next SW release that is coming soon.

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