Activity not updating on app

moment22moment22
edited August 29 in Q&A

When i start a cleaning from my phone or pressing the robot. The activity page is not updating on my phone. None of the latest cleanings are there. It also returns for charging but never starts cleaning again. Tried to reset the app but dont know how to reset the vacuum. Any suggestions?

Answers

  • Hi Moment22,
    I think a restart of the robot could help with the problem.
    A restart is done by long pressing (8 seconds) play/pause on the robot. OFF is displayed on the display, when the display goes black insert the robot in the charger to restart it.

    If you have an old software the long press may not work. In that case you need to remove a battery to restart the robot.

    Hope this simple tricks works for you.
    Please let us know how is goes
    /Martin

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