Connection issue

Patrik

Can't connect robot to the app. I tried to unplug then re-plug the robot then reinstall the app but connections was still unsuccessful. WiFi light on the robot is solid. This message appears after scanning/inputting the barcode.

"connection error, cannot communicate with the robot. Try again later."

P1r

Hi Patrik.

Edit: As Martin mention below start by restarting the robot.

Is it the same behavior if you are connected with your smartphone to the same WiFi as the robot?
Please try and redo the installation setup for the robot(onboarding process) and make sure to keep the robot upside down during the full setup.
Let us know if this solves it.

Best Regards

MartinKwarnmark

Before trying the onboarding again try a restart of the robot.
Long press play until you see OFF in the display. Insert in the charger to restart.

Please let us know how it goes

tong

I have lost the connection after i changed my router. I tried to reinstall the software and connection but got stucked at wifi setting page. Any way to reset the purei9 software to factory settings?

rizwandean

I've got the same issue. I would like to be able to reset the purei9 to its factory default and also remove the robot from my cloud account so I can add it again.

What are our options? The robot refuses to connect to wifi and the wifi flicks on and off. The rest of the house is fully connected to the router with no issues

rizwandean

Edit: fixed!!! Disabled 5GHz and ran setup again. Worked like a charm!!!

Noi

Huawei p9 plus cannot connect to robot.

Is it phone issue?

MartinKwarnmark

Hi Noi,
It should not be a phone issue.
What is the symptom, where in the onboarding process does it fail?