Purei9 software upgraded to the latest one and is now dead

cane_ancane_an Member
edited May 2021 in Q&A

My app showed that I should upgrame my robot's SW. Last one on app I see is 41.16. I believe the latest one is 42.18

Once I clicked that upgrade, the robot's display is dead (the app still recognises this robot).

It is not responding to long press of play/pause.

The app shows the following message: "I am upgrading my software 100%". Its been like this for two hours.

Answers

  • borilboril Member

    try to restart it or check PC - USB data cable upgrade method.

  • borilboril Member

    try to restart it or check PC - USB data cable upgrade method.

  • cane_ancane_an Member

    Done that. Pressed the play/pause button for a 30 second duration. No change seen.

    The display does'nt wake up and connecting to a laptop does not lead to either the device being recognized or the display coming up.

    The app now shows the upgrade is at 50%.

    Any further inputs suggested ? Should I consider removing the battery and seeing if that leads to any changes?



  • cane_ancane_an Member

    Removed the battery and put it back. Now it has woken up and performing normally.

    May be useful to be careful with this software upgrade.

  • RichardcRichardc Member

    Hi guys,

    New here,

    My Pure I9.2 has no display info but a voice message says ...

    "Software failure please upgrade"

    Software on the app is 42.18

    I've tried the Battery removal but no change.

    Any suggestions ?

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