There is a problem with my charger

cloudgirlcloudgirl Member


My robot gave me this error message in the app, but I cannot find any advice about how to handle it. Would be super to get some guidance on what to do.

Thanks in advance!


  • SumitraVengalilSumitraVengalil Administrator admin

    Hey Cloud girl,

    This message could mean that the charger might be having problems detecting the right voltages it needs for charging. What is the SW version your vacuum cleaner is currently running on? With the latest release, there has been some bugfixes related to the charging . I would recommend you to upgrade it if it has not been already.

  • cloudgirlcloudgirl Member

    Thank you for your response. The robot is about 2 weeks old and has been running on 41.14.

    I notice that the error message has gone away. We have been away a few days and the robot wasn’t running at all. I will see if it comes up again.

    Thank you!

  • mrmegadethmrmegadeth Member ✭✭✭

    Clean the pads with alcohol. A film can build up and cause issues.

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