help needed- red lights flashing and no connection

Hi,
my dear robot is not charging, red triangle light and trach pin red are flashing. App cant connect to robot. However I saw I have old app and upgrade is available. Can download as app cant connect robot. Hot to solve the issue?

Answers

  • frekanfrekan Member, Moderator mod

    Hi,

    Perhaps the robot has encountered a problem that it cannot automatically recover from.

    Please try the following:
    Take the robot out of the charger.
    Turn the robot off by pressing the play-button for about 5-10s.
    Place the robot back in the charger which causes it to start up again.

  • thank you! it does turn off and then it turn on when I put it back to charger and starts flashing again....:( no change unfortunately.

  • frekanfrekan Member, Moderator mod
    edited September 23

    Hi,

    Would it be possible to post a video of how it looks when the robot is started up after having been turned off? The important part is the flashing lights.

    Also, in case there is some problem with the installation of the robot software, you could try to update it manually using a PC and a usb cable.

    However, depending on what the problem is in this case, the robot might not show up as a usb device when connecting with the cable, which is needed for the manual update.


    Please let us know how it goes!

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