Cannot connect to home wifi and cannot see 3DVision on my phone

HansellHansell Member
in Q&A

Cannot connect to home wifi and cannot see 3DVision on my phone

Answers

  • SumitraVengalilSumitraVengalil Administrator admin

    Hi Hansell,

    Are you onboarding for the first time?
    When you turn the robot do you see 'HOTS' displayed or the LEDs pulsing(depending on your version of purei9 or purei9.2). This means that your robot hotspot is working fine. However, even with this If you're unable to detect 3DVision on phone, please do a hard restart. For this you need to long press PLAY button till you hear three beeps(first two a second apart and 3rd beep 2-3 seconds later. ) Wait for it to shut down and restart by placing on the charger(lift and reconnect to charger even if it is already staying in the base). Try onboarding again. 3DVision should come up now.

Sign In or Register to comment.