Is your robot not available in the application?

MartinKwarnmarkMartinKwarnmark Member, Administrator, Moderator admin
edited June 2018 in Tips and Tricks

If your robot is not available in the application when you are away from home but all seems normal when you are on the same Wifi. To solve the problem restart the robot.
To restart the Pure i9 do a long press (8sec) on play/pause. OFF will be shown in the display. When the display goes black insert the robot in the charger.
After a few seconds the robot should behave as normal again.

Actually most problems that occur with robots, phones and computers gets solved by a restart. Even the home router can improve from a healthy restart.

My latest was a flickering iPhone screen. The phone got completely useless before I restarted it. After that all is normal.

What was your latest problem solved by a restart?

Tag: Wifi Problem, disconnect, disconnected, not available, no connection


  • boestadboestad Member

    Just minutes ago, I was summoned to my 94-year old neighbor to help her with her phone. Restarting her Telia gateway did the trick.

  • MattiskMattisk Member


    I'm experiencing the same issue with my robot. However, when I tro to connect it says that it cannot connect to the Cloud server. I have attempted to restart the robot, remove the batteries and restart my router. Notting works.

    The same goes for when I attempt to upgrade the software. I get an error core, E:417, and a massage that my app cannot reach the server.

    Can someone help me out?

    Many thanks!

  • raahlbraahlb Member, Moderator mod

    @Mattisk, Please connect the robot to a computer and copy the rbl file from it, and send it to me in a private message.

  • MattiskMattisk Member
    edited May 2019

    Sorry for not replying. I'm still experiencing this issue, could the error occur due to me owning an older android phone (Sam Galaxy S7)?

    Just to give you a better idea of what happens in the application I've attached the following photo:

    I'll send you, @raahlb , the rbl file from the robot tomorrow.


  • RafaelRafael Member ✭✭✭

    ps: wouldn't be a better user experience if all error codes are translated to a more understandable language? "S:417" doesn't say much :)

  • raahlbraahlb Member, Moderator mod

    The text above the error code explains the error. The code is just to make it easier for us to troubelshoot - more details would not help the user.

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