I have tried to upgrade the robo vac, but my computer will not open the upgrade.
Hi @jessica, have a look at https://community.purei9.com/discussion/280/manually-updating-the-robot to upgrade the robot without wifi connection.
As for the wifi connection: My understanding is that you have to "enroll" your robot anew (currently there seems no provision in the app to simply switch networks).
Please help, the vacuum cleaner is not connected to WiFi. I did it: restart, wifi good, 2.4ghz but can't see it.
Type: electrolux pure i 9, thank you! William