Pure i 9 not charging. Looking online, a common issue, does anyone know the fix?

I have purchased the vacuum second hand but only a few months old. I have talked with the previous owner, they have had no issues with it. I have cleaned the charging ports, I would assume that the . warranty will not be valid as I am the . second owner. I would be grateful for any assistance.

Answers

  • Try restarting the unit. Take it off the charger. Hold the play button until it turns off, maybe 5 seconds or a bit longer. Put it back on the charger and it'll restart.

    Otherwise, make sure you have the latest firmware.

  • Hiya Mr Megadeth, Thanks for sharing your experience... I have done as you suggested a week or so ago, saw this somewhere else online. Whilst it did work then, the vacuum doesn't take a charge at all now.

  • Any error codes?

    If not try to unseat and re-seat the battery connector.

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