Floor planner not working

AmyAmy Member
edited September 2019 in Q&A

I updated my robot and app last week, and the robot has successfully cleaned twice since then (plus several unsuccessful cleanings where it didn't make it back to the charger). However, the floor planner section of the app still says "you have no maps", so I can't use any of the cool new features :-(

The robot still creates maps in the same way it did before the update, but nothing is showing up in the floor planner. How can I make it work?

Answers

  • DeLolDeLol Member

    Close all doors and let the robot run in a small area.
    After that you should see the area in your floorplanner.
    Now you can give it a try to clean the whole house,
    the robot is extending the floorplanner map after.

  • AmyAmy Member

    Thanks, that's the way I have tried it already, but will try blocking it into an even smaller area tomorrow and see if that works.

  • DeLolDeLol Member

    Maybe a reset would be also good:

    • Push 10 seconds the play/start button (will turn of after 5sec and reset after 10sec)
    • Place back to the station, it will boot again
  • DeLolDeLol Member

    @Amy said:
    Thanks, that's the way I have tried it already, but will try blocking it into an even smaller area tomorrow and see if that works.

    I did it the same way ;)

  • frekanfrekan Member, Moderator mod

    Good suggestion @DeLol ! @Amy You can also press Home after it has the cleaned a part of the floor. That would also be stored in FloorPLANNER.

  • DeLolDeLol Member

    I my case, the home button didn't saved the floor map

  • AmyAmy Member

    Thanks for your help DeLol. I blocked the robot into the kitchen only and it's now managed to create a floor planner map. Next challenge is to see if it can extend its map to the whole house...That will have to wait until tomorrow.

  • MarekMarek Member

    I have a problém when i ťap on the floor planing i on the complet app just exits. I have reinstaled the app and also instaled on other device and it is still the sám can you help.

  • krstkrstkrstkrst Member

    Maerk, does the App have connection with the robot otherwise, so you can press play and it starts? If no robot is connected this will happen when you press FloorPlanner.

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