broken?

my i9 is having a issue, i't won't start, it's been idle for aprox 2 weks now by my own choice. got a letter stating that my robot haven't been connected to the cloud for 14 days. So i started up my app to see why that was, so for the past 30 min it has been searching for my bot, got a big red questionmark on the side of my bot, tried to restart my bot but nothing happens got no off code on the screen, tried update the firmware manually, but my computor can't find it, anyone had any similar problems??

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