Following on from the recent difficulties I've had with our unit, AKA Marvin, and then the "interesting" time spent getting spares here in NZ, could I make a suggestion? That Electrolux put all the parts lists and service manuals on the web for all to see? It would save me from having discussions with suppliers along the lines of "who gave you that part number?" and being told several times (verbally and via E Mail) that I was on my own, no help could be given if the repair failed, no warranty could be given etc etc, all of which felt really hostile. And yes, I know that if I screw it up it's not Electrolux's fault, if I break it I get to keep both halves, etc. But it really would be nice if the information was available. If a company like Stihl can do it with all their chainsaws, I reckon Electrolux can too.