Changing my property is OK?

WorkaWorka Member


to make a long story short: Many complain that the new firmware versions don't work well anymore.
Some may have considered the device to be good before buying it and then bought it.

Of course everything works in the beginning.

Then Electrolux comes to my house, makes changes to the product I already paid for without asking me and disappears. The product doesn't work the way it did when I decided it worked well enough to buy it. Auto Update is what they call it.

Electrolux could solve the problem by offering the old firmware versions for download or downgrading them in some other way. But they don't.

Personally, I'm also happy with the new versions.
But I find it obviously wrong to change the product in the possession of the customer simply unasked. To refuse to take back the change is actually an impertinence.

My opinion.


  • NiclasKNiclasK Member, Moderator mod
    edited June 2019

    There is no automatic update. The user always have to confirm every new software update.

  • WorkaWorka Member
    edited June 2019

    Not true!
    In the past, updates were performed when the robot was started on a schedule.

  • NiclasKNiclasK Member, Moderator mod

    There is no automatic update. Are you sharing your account with someone else? if so, the other person may have accepted the update.
    There are two ways to be informed when a new update is available.
    1. the app can display a message that an update is available.
    2. you can get a push notification telling that there is a new software available.

    You can decide not to apply the update.

  • WorkaWorka Member

    There was at least one Auto Update.

    It installed automatically one day after i made an manual Update.

    I am not sharing my Account and i remember well.

  • raahlbraahlb Member, Moderator mod

    If the robot has trouble booting, it can switch back to an older backup version - that is the only time it should switch version without your consent. There could of course be some bug in the app, of course, but not anything I've heard of.

  • raahlbraahlb Member, Moderator mod
    edited June 2019

    By the way, if you provide your robot's serial number, I can take a look in the cloud, if you remember the date it happened.

Sign In or Register to comment.