Roller Brush Stuck

My i9 has stopped working. Error message is "Roller brush is stuck", but cleaning did not help. I replaced the roller brush with a new on and still get the same message. I suspect that there is something caught in the brush drive but I do not see how to disassemble the unit to get to the drive area. Any suggestion on where I can find info on how to open the unit?


  • raahlbraahlb admin

    It is not recommended for you to open the unit yourself. You should send the unit in for service.

  • I have the same problem, it is caused by the drive bearing getting fluff / hair around it, and overheating the bearing. Where can I get spares for the i9? I assume I need to replace the whole drive system for the roller, although the motor, drive shaft, and belts are ok.

  • Hi,

    As @raahlb said, it is not recommended to open the robot yourself. Send the robot for service.

  • Well that's really helpful. Not. The unit is out of warranty, and for the last 40 years I have serviced electro-mechanical things.
    So, where can I get the spares I need?

  • NiclasKNiclasK
    edited August 6

    I talked to service and I think the part you need is
    Please note that Electrolux can't give you any instructions on how to replace this part. Be careful to not move any parts that will invalidate the camera/laser calibration and make sure the electronics doesn't get damaged by ESD.

    I saw your unit is out of warranty, but if others are reading this, the warranty will not be valid if you replace the parts yourself.

  • Thanks for the information. I'll try to get the part.
    I am familiar with ESD protection protocols, and your comment about calibration is noted.

  • Hi Guys,
    I've phoned Electrolux NZ and they told me I had to go through the website for parts. I've attempted to use the web page request form and the on-line chat facility but I'm being ignored. Can you do anything from that end?

  • Sorted, parts ordered. It just took Electrolux NZ 4 hours to respond to E Mail and chat messages. Thanks for the part number.

  • Part fitted and reassembled, software updated, all ok. Thanks for your help.
    The new software works better than the last, navigation is better and docking is better.

  • Well done!
    Good to hear that the SW is worikng better for you.

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