App: Cleaning history stopped 1st March

berlintapesberlintapes Member ✭✭

I have had my robots since January. On the history screen I have cleaning logs for January and February for each day. For March I only have one day: 1st of March. I have continued to do cleans daily or every second day in March without any errors - they just aren’t being logged. The only think I can think that has changed is that I’ve stopped using the schedule feature and started the cleans manually.

Any ideas on why my March cleans aren’t being recorded?

Thank you.


  • MartinKwarnmarkMartinKwarnmark Member, Administrator, Moderator admin

    Hi berlintapes,
    It seems that your robot has lost connection with the cloud. THe first thing to do is a restart of the product.
    You can restart the robot by pressing the Play/Pause button for eight seconds. OFF will be shown in the display. When the display goes black, put the robot into the charger to restart.
    Hope that helps!

  • raahlbraahlb Member, Moderator mod

    @berlintapes, do you get a live map during the cleaning session?

  • berlintapesberlintapes Member ✭✭

    Restarting it work. Thank you!

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