Hi, my Purei9 keeps saying my roll brush is stuck, and showing the E13 error. I have removed the brush roller multiple times, cleaned it, removed all traces of hair etc., but still won't work.
The black 'end' of the roller does look to have some lines/marks on it, as though it did get stuck and has rubbed. Would there be damaged sensors or anything? I can manually rotate the roller when it is in place.