Need Return Label
Since the customer service online is non existent in the U.S maybe someone who works for Electrolux or Anova browses these forums.
I simply need a return label, I have emailed the support email 4 times with no response. I tried to call the phone line and it’s actually an answering machine that wants you to record your message and problems.
This isn’t the 90’s and downright awful customer service for a brand that is trying to become a household name in the states. Never have I dealt with such abysmal customer service for such an expensive product. On the rare occasions I have had to contact Microsoft, Apple or Dyson they have always had excellent customer service.
In actuality I really wanted to keep my robot, I loved it as against my better judgement chose it over better reviewed robots. I thought I should give it a chance, what a mistake that was. I wanted for this robot to work more than the company itself did it seems.
So if anyone can direct message me with details on how to return your product, I will be on my way.