My replacement Pure i9 is now also lazy like the original. But now it's a lazy pirate?
So, my last Pure i9 didn't want to clean more than maybe 5-10m^2 at most after a few months. I got a replacement unit, and after a few months the same thing is happening, except now there appears to be a missing plastic cover over where one of the lasers are. So, my Pure i9 is now a lazy one-eyed pirate.
I found the cover. It's extremely thick, and I have zero clue how it came out. Normally, the little robot comes out, does its job, goes back and docks, and at night when I get home I empty the bin, and use a camera lens brush to gently dust off the laser eyeball covers and the big camera cover.
One day, I came home, found a little trapezoidal piece of smoked plastic on the ground (with tabs on either side), and then later noticed one of the lasers was completely exposed. It still cleaned fine for a day or two, but now it just does a few feet of the hallway, gives up and goes home.
What should I do here? Why was my lazy robot replaced with a lazy one-eyed pirate robot?