Empties dirt onto rugs

We have an oriental rug in one room. The rest is hard floors. The rug is quite thin so the robot can easily get onto it. But it frequently belches dust and dirt onto the rug. Why is this happening and can it be fixed? We have tried emptying the basket before it start off.

Best Answers

  • eebeeeebee
    Accepted Answer

    I have had the robot serviced and now the roller is going around again. So it’s doing a much better job.

  • eebeeeebee
    Accepted Answer

    Sent it back and they fixed the roller problem. Very good quick service too. I’m in New Zealand


  • Hi eebee,
    First thing that comes to my mind is the brush roll. Is your brush roll spinning while the robot is cleaning?
    To check put your hand in under the robot when it is working and check if the roll is spinning. It is not dangerous for our fingers but be careful :smile:
    Another way to check is to hold the wheels in and let the robot work in the air. A little tricky to get the wheels in but it works.

    Please let us know how it goes and in which country you are located.

  • Hi, new user from sweden and I have the same problem.
    I have noticed that my roll is not spinning.
    the roll is clean, not jammed and seems correctly mounted. I can easilly spinn it with my fingers.
    Occationally it spinn during cleaning but most often not.

  • Hi majkeloak!
    Sorry to hear that. The only remedy for that problem is to get the robot to service. Contact our service on the number that you can find in the application. They will make sure your robot gets the service it needs.
    Hope this will fix the issue

  • Hi I’m sorry to take so long to get back on this. It seems the roller is not spinning.

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