PUREi9 is suddenly having navigation issues

pancakes121pancakes121 Member

On the first day my PUREi9 was working fine, properly cleaning the corners and was able to find home after the cleaning was done.

However, it has been doing worse, it kept spinning around, not being able to find the home base. Sometimes when I get it to run it would literally just do a quick spin of less than a minute, stops cleaning and tries to find home, which it always fails. The area is not in anyway obstructed with objects.

I believe the problem really started after installing the app and a few software upgrades.

So I’m wondering if there is a way to reset everything back to factory settings? As it is, it no longer doses a decent job and it could spend 20 minutes or more going in circles to try to find the home base.

Answers

  • LavafaceLavaface Member

    Same here, it is now on charge until the next update, it's acting really weird. I have cleaned everything and restarted it many times but it hasn't helped.

  • And the same here. I watched him (it is a he) go round and round the same circuit 6 times till I stopped him. He was lost. I have watched him on multiple occasions taking multiple attempts to dock and failing. He got lost in the kitchen today..... He never used to, then we did an "upgrade", sorry "downgrade" to his OS and since then we've had issues. He consistently fails to dock correctly by hitting the right hand side of the base. He never used to. Altzheimers?

  • Mine sometimes would just refuse to move forward despite nothing being in its way and then it will stop cleaning, assuming that it’s back at its home position. Alll this in just less than a minute after it started cleaning.

    Would be great if someone from Electrolux could give us at least some directions on how to deal with this.

    I’ve had this robot for less than three months and it’s already having so much issues. If there is no way to reset it to factory setting, it would be nice to at least have an upgrade that will actually fix this problem!

  • formatterformatter Member

    I picked up my PUREi9 today and it was going great until it went on the rug then it became completely confused . It kept going around in circles and not using any kind of system to clean the rug . When it returned to dock it looked very confused again until it eventually docked . It looked lost on a 2m x 3m rug for nearly 20 min .

  • ColinColin Member

    Having the same issue. Like its seeing a wall that isn't there. I've cleaned all the lenses ect. Still no good. Could it possibly be the reflection off the floor confusing it?

  • raahlbraahlb Member, Moderator mod

    @Colin, has it always misbehaved, or has it recently worsened?

  • ArminasArminas Member

    Mine cleans very small area, then goes back home and says, that cleaning is done.

  • raahlbraahlb Member, Moderator mod

    @Arminas, what if you disable wifi on your local phone? Does it still exhibit the same behaviour?

  • ArminasArminas Member

    Accidentaly I changed wifi password. Robot lost connection to router. Thes started robot manually by pressing a button and it worked. Seemed like the were no any memory of last small area cleanings and area expanded. But it is sad that app is acctually foulty and it can not solve it problems itself. For example today it needed chargind and navigated incorectly and batteries were drained out. I think you should consider.
    1. Make manual robot navigation in app.
    2. Do not reset map as robot does not continue where he left of after you grab roboto and place it to charger.

  • raahlbraahlb Member, Moderator mod

    Yes, I understand.
    What if you restart the robot, by long pressing the play button until the robot shows "OFF" on the display? Then put it back in the charger after it's gone black. Does the robot behave better?

  • BatmanBatman Member

    Har 2 støvsuger, begge har jeg desværre selv skulle hente hjem flere gange efter den sidste opdatering, så jeg håber på en rettet opdatering snart..

  • RobortRobort Member

    My robot (only a few weeks old) can normally not find his way home. Once he did - but after one hour spinning around searching. But he didn’t get back to finish the cleaning after charging. Already tried restart with no luck. When can we expect an update of the software? Or do you have any new tip to solve this? I’ve tried them all from this forum.

  • NiclasKNiclasK Member, Moderator admin

    @Robort said:
    My robot (only a few weeks old) can normally not find his way home. Once he did - but after one hour spinning around searching. But he didn’t get back to finish the cleaning after charging. Already tried restart with no luck. When can we expect an update of the software? Or do you have any new tip to solve this? I’ve tried them all from this forum.

    How is the environment looking where the robot cleans? What type of floors are there? Is there a lot of obstacles like chairs etc? Or is there large open spaces?

  • RobortRobort Member

    Wood floors, square rooms in angle- is that a problem? open areas - not too large. Obstacles - yes, but chairs shouldn’t be a problem according to the instruktions. Minimum height for the threshoulds. What else do you need to solve this?

  • stickanstickan Member

    How do I clear the map, not the zones, so Pure can start with a "clean slate"? I have moved the charger three times so Pure is probably confused

  • raahlbraahlb Member, Moderator mod

    @stickan - if you open the floor planner, you can use the "..." menu next to the map name, and there should be a delete option.

    However, if you do a regular cleaning, not selecting any go zones, it should update its info about where the charger is when it has finished the cleaning. Of course, the easiest way to see if it is confused is to look at the map during a cleaning or after it's finished.

  • stickanstickan Member

    I may have another problem, on the start page there is a map in light blue and grey, but on the Floor planner it says You have no maps? So, it is just to start a new cleaning?
    On the FloorPlanner there are no … anywhere, maybe because the map is missing?
    If I hold down Start 10 sek, what will be reset?

  • raahlbraahlb Member, Moderator mod

    @stickan, oh, ok. Yeah, that's another problem. I've sent it on to some people looking at it.
    Holding down start will only shut off the robot, much as if you pulled the batteries. Feel free to try it, sometimes it can help with having the robot doing a new handshake with the cloud, but I think it will not help in your case.

  • frekanfrekan Member, Moderator mod

    @stickan Do you still experience the problem with not seeing any maps in FloorPlanner evnthough you could see the grey map while/after the robot had cleaned?

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