Best Of
Re: Persistent problem connecting to the Electrolux cloud?
@siwue There was nothing obvious strange on the cloud side. Can you send us the logs from the robot? You find instructions how to get them here: https://community.purei9.com/discussion/260/collecting-debug-information-for-troubleshooting
You post them here or you can send them as a private message to me or @markT
Thanks!
Re: Persistent problem connecting to the Electrolux cloud?
Hi Siwue
Can you say a little more about what the app says while you are trying to get the robot to connect? Which steps seem to work and which don't? Do you see an error message in the app?
Also, try restarting the robot. Hold down the play button for like 8 sec until the robot's power level indicator (the bar of LEDs nearest the dustbin button) pulses inwardly and then goes out. After that, lift the robot out of the charger and place it back there to restart it.

Re: Persistent problem connecting to the Electrolux cloud?
Hi Siwue
I'm sorry this is causing you so much trouble. If you take a photo of the sticker on the bottom of the robot so we can see the ID number near the barcode then we can start checking from the cloud side. If that doesn't help then we can look at logs. Can you post the photo here? Thanks.
/Mark

Re: Unable to return to base station
Hi @Reiso
If the robot fails to make contact with the docking station after a few attempts it parks in front of it to let you know that something is wrong. This is expected behaviour.
What might help is to clean both the robots contacts and the contacts of the docking station with a soft cloth dipped in rubbing alcohol.
Re: local API support, MQTT REST etc
It seems like someone have managed to create an integration to Home Assistant, see https://github.com/anhaehne/homeassistant_electrolux_purei9. I have not been successfull, but perhaps there is a way?
Re: Dustbin cover warping?
Hi again!
Could you take a photo of the sticker on the bottom of the robot and post it here? We can see the production batch etc. and check it against other instances of this problem.

Re: My purei9 robot does not show any wifi light.
Hi brian,
Have you tried doing a complete reboot? Let us know how it goes after the reboot(long press play-pause button for 5-7 seconds till you see the led's blinking and finally turn off. Lift the robot and place it back on to the charging stand to power on).

Re: PI92-4STN do not talk
Try changing the language to a different one, then changing back again. You can also restart the robot (hold down the "play" button until the power bar starts to pulse in an "inward" direction, wait till the display goes black, then lift the robot out of the charger and replace it).

Re: Mapping unprecise
Hi,
What kind of floor do you have in the area where it connects he map through the wall? Do you have any rugs?
I have 2 suggestions:
- Add an avoid zone in the area where the map connected through the wall.
- Remove any rugs and delete the saved map. Record a new map. Name it and add an avoid zone to the place where it connected the map through the wall. Put your rugs back.
Re: I9 Software Upgrade and Won't Start
Sorted - popped-out the batteries, reinserted, and good to go now! :)