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@siwue There was nothing obvious strange on the cloud side. Can you send us the logs from the robot? You find instructions how to get them here: https://community.purei9.com/discussion/260/collecting-debug-information-for-troubleshooting

You post them here or you can send them as a private message to me or @markT

Thanks!

Hi Siwue

Can you say a little more about what the app says while you are trying to get the robot to connect? Which steps seem to work and which don't? Do you see an error message in the app?

Also, try restarting the robot. Hold down the play button for like 8 sec until the robot's power level indicator (the bar of LEDs nearest the dustbin button) pulses inwardly and then goes out. After that, lift the robot out of the charger and place it back there to restart it.

Hi Siwue

I'm sorry this is causing you so much trouble. If you take a photo of the sticker on the bottom of the robot so we can see the ID number near the barcode then we can start checking from the cloud side. If that doesn't help then we can look at logs. Can you post the photo here? Thanks.

/Mark

Hi,

What kind of floor do you have in the area where it connects he map through the wall? Do you have any rugs?

I have 2 suggestions:

• Add an avoid zone in the area where the map connected through the wall.
• Remove any rugs and delete the saved map. Record a new map. Name it and add an avoid zone to the place where it connected the map through the wall. Put your rugs back.