Best Of

Hi - Unfortunately the advice above helped nothing. I just purchased 2 brand new robots (one as a gift for a family member) After the first 'wow' on unboxing there is a huge disappointment. Both robots are not able to connect to wifi - exactly the same case as described by MicFid here. The phone can connect to the hotspot of the robot, I can name it... and that's it. App says the connection takes more than usual 10 secs and the process stops. Wifi icon on the robot blinks for a few secs more and dies after a while.
Moreover - both robots, when kicked off manually, acting like total morons. They're moving randomly within the starting room (no sign of any cleaning algorighm) and are not able to leave it like they can't see the door (remaining 5 rooms of my hous left untouched). After so called 'cleaning' the robots are unable to find their docking stations. My ole robot (1st generation samsung) seems to be genius comparing to i9 - This is not what I expected spending that money.

Today morning 'the gift' got back to me because it appeared to be completly useless
My question is: Is there ANY way to make it work as you promise on all your commercials? or is this just the most expensive piece of junk(s) in my house?

let me just add - I was trying to update the soft manually, reset robots and the router (2.4 ghz) - nothing changed. All other devices in my house have no issues with connecting to wifi, just your robots...

forgive the grammar - I write it in hurry and English is not my native lang.

Now I get a "Cleaning complete, but I could not find home" immediately as the schedule kicks off.

Mr. MicFid
I think I found the solution - at least in my case (hopefully the one of yours has the same root cause)
I checked my WiFi and the way how it is encrypted and it came up it's secured with WPE(?!) protocol which is pretty old. I thought the newest tech miracle (i9) may find diffcult to use a stone age protocl (guess it comes from early 90ties) and I changed it into WPE2.
Robot reset + onboarding process and... 'the guy' is cleaning my house just now:)
Morover - when it having an access to internet it became a real 'wise as*'
Instead of moving like a brainless machine it metodically cleaning the whole place.
Still testing but there is a hope....

Advice - check your WiFi settings please and if you use WEP, try to change it.
Fingers crossed.

If a developer/support asks you to collect the logs from the robot, you do this using the USB micro port hidden by the dust-bin. There's a small rubber flap covering the port.

When you connect the robot to your computer, it should show up as a USB storage device. Normally it's only the file ending in rbl that is of interest to us, which you should upload.

Some USB cables don't have the wiring for transferring data - make sure it's not a charging only cable.

It means that the robot has gotten lost and is trying to figure out where it is.