Best Of
Re: Purei9 - Cannot connect to Wifi provided by the robot
@niklasroth said:
As described above. This doesn't work.
The app is telling me, that I shall connect to the SSID provided by the bot. But I can not find this wifi name, neither with my laptop nor with my mobile.Is there any support here from electrolux at all? Or is it just a platform where I can hope that another customer might have the solving answer?
Hi,
I'm glad you solved the problem with some help from mrmegadeath!
The idea for this forum is to encourage discussions between users and with the developers at Electrolux, related to feedback, problems, feature requests and other things. But if you have a specific support issue, you might get faster help by contacting the telephone support for your specific country.
magnus_lindhe
Re: Can't connect my PureI9 to iOS App
Mr. MicFid
I think I found the solution - at least in my case (hopefully the one of yours has the same root cause)
I checked my WiFi and the way how it is encrypted and it came up it's secured with WPE(?!) protocol which is pretty old. I thought the newest tech miracle (i9) may find diffcult to use a stone age protocl (guess it comes from early 90ties) and I changed it into WPE2.
Robot reset + onboarding process and... 'the guy' is cleaning my house just now:)
Morover - when it having an access to internet it became a real 'wise as*'
Instead of moving like a brainless machine it metodically cleaning the whole place.
Still testing but there is a hope....
Advice - check your WiFi settings please and if you use WEP, try to change it.
Fingers crossed.
J_R
Non-cleaning mapping mode
Before we can assign zones, the robot must first create a map that covers most, if not all, of the area to be cleaned. Currently, this can be a very slow process because mapping can only be done while the robot is also cleaning. Cleaning drains the battery fast (even in ECO mode) which leads to long pauses for recharging. The need to stop and empty the dust bin can slow down the mapping process even more.
What I think we need is a dedicated “explorer” mode that does not involve any cleaning. Its only purpose would be to generate a comprehensive FloorPlanner map in the quickest, most energy-efficient way.
Dino53
Re: My i9 moves less than a meter before saying "I'm stuck, please move me a little"
It sounds like there is something wrong electronics that detect if the wheel is out or not. I would suggest that you contact service, they should be able to help you getting it fixed.
NiclasK
Re: Cannot use the app on my iPhone anymore
You can use two or more phones to control the robot if they are logged in to the same account. If it doesn't work, you can try to kill the app and restart it again.
NiclasK
Re: Change mail for my account
Hi Coninox,
That is unfortunately not possible. We will make it possible in near future but for now you can´t change your email address.
The workaround is to create a new account and onboard your robot to that account. The only thing you miss from using the old email as your login is the password reset and of course my lovely newsletters but on the other hand that is a lot to miss 
MartinKwarnmark
Re: My PUREi9 keeps returning home after just starting.
Hi, have you added any CleanZones in your floor plan? If you add only very small zones or zones that the robot cannot reach, it will undock, turn around and then just dock again, without cleaning anything. Or is there something close to the charger, so the robot may think that it's surrounded by obstacles and there is no free floor to clean?
magnus_lindhe
It works!
Very surprised the update with zones is a great success! Thank you very much we are very pleased with the new functionality. 🙌🏻😊😊
eebee
Re: Zones with oneplus 6
Hi,
Thanks for the report. It looks like you have increased the font size on your phone and that have pushed down the buttons below the visibale screen so you can't tap on them. A quick fix is to reduce the font size a little bit until you can see enough of the button to be able to tap on them.
The app team has been informed about the issue.
NiclasK
Re: Do “zones” only work in scheduled cleaning mode?
Right now the zones only works with a scheduled cleaning.
NiclasK