When placed under a sofa or bed, I want an operation mode for trashing.
For example, while pressing the button of the app, Purei 9 retreats from the charging base.
Currently I'm starting to clean up and wait until Purei 9 comes out from under the bed.
Stop the coming Purei 9 and remove the dust box.
I am new here, so let me start with some background that covers my PUREi9 usage:
I can easily see changes in software and how it affects performance since I have a rather big apartment- 192 sqr meters (2067 sqr feet) in total. So if I remove the entrance, balcony, laundry room, 3 bathrooms, and 2 storerooms. Then we have bed platforms in three of the bedrooms- so that are additional areas that the robot doesn't need to clean. The robot reports that the area that is cleaned is 80 to 90 sqr meters. Same area but a different number of sqr meters are reported each time (interesting!) This area to clean is divided into 9 rooms.
I have 1Gbps fiber optics internet connection and the WiFi system I am using is Netgear Orbi RBR50- 1 base station and 3 satellites, covers the whole apartment and no weak signal spots.
We have hardwood flooring in all rooms and no carpets.
My way of measuring if the cleaning is good or not is simple, yet very effective! I live in Singapore and in this humid tropical climate, so we always walk barefoot at home. If there is any dirt on the floors it will stick to the feet and when I take my evening shower and put my feet on the wet white tile floor, I can see my footprints on a scale going from nothing to different shades of grey and to almost black. Simple but a true measurement of cleanliness. :-)
I bought the PUREi9 on the 10th of November last year and it worked rather well! But I quickly realized that the cleaning was NOT done in a smart organized way but more of a non-logical way! It starts with one room and before that room is completely cleaned it leaves for another room. Then wasting battery power by later coming back to the rooms which still have small patches left to clean. But I was not concerned about it since the robot cleaned the apartment in two rounds- so only one recharge.
But recently the behavior of the robot has drastically changed! Since there is a bug in the App software I can't check when the last software upgrade happened, but now I have version 36.13.
Sorry, but let me be honest and straight forward here. Version 36.13 is a nightmare and my robot has totally "changed its personality" and I can hardly believe this is the same robot vacuum cleaner I bought 5 months ago!!!
First of all, I only get about 1 good (good, but not great!) cleaning out of 4- 5 cleanings. The robot goes from room to room without actually finishing any of the rooms. Then wasting battery power by going back to clean small leftover spots in rooms which are up to 15 meters away!
It now also frequently bounces off the furniture and try to go under places which didn't try earlier. So the plastics are all scratched up. My apartment can, as we have seen earlier, get properly cleaned in 2 rounds- one recharge. But now it can go on from early morning to evening and still can't finish the apartment! The record at the moment is 5 recharges!!! After that, we just stopped the robot's "crazy cleaning tour"! Then when I checked the status between each recharge I realized that the robot could spend one whole battery charge on cleaning less than 1 sqr meter up to only 5- 6 sqr meters!!! Something is obviously seriously wrong with the navigation system!
But that's not all! Many times it can "lose a whole wall"! You can see it all in these screen captures:
Then yesterday what should never happen did for sure happen- the robot fell down the staircase to our entrance area!!!
Then now very often it can't find its way Home! And ends up in some corner with the battery dead! After that when fully charged- it has no idea what happened and will start from the very beginning! :-(
So there is no question about it- the current software is a low-performance navigation system and in my personal opinion rather useless. I sincerely hope that you guys at Electrolux realize that by releasing buggy low-performance software upgrades, you are slowly but very effectively killing the sales of your PUREi9!!! First of all, I have seen several reviews online which highlights your robot's strange navigation behavior. Then I personally had to protect myself and call around to the people I recommended to buy PUREi9 to tell them to hold on for a while and not buy now! Otherwise, they will blame me for buying a "crazy robot"!
You have a great product (mechanically only at this moment) which has gone from great to bad because of software updates which has step by step lowered the performance to unacceptable levels. If you could get your internal software upgrade process in order and start to release software upgrades which each time increases the performance of the PUREi9, I gurantee that you will soon find Electrolux in a Google Search for "the best robot vacuum cleaner".
P.S. I have a 9 minutes long video of PUREi9 bouncing back and forth between the legs of a chair, footstool and a table, totally lost, before it finally finds its way home. I can send it to you if you need?
Let me start by saying I love the i9 when it worked properly. Better than my samsung or irobot. The i9 started giving me problems and customer service sent a shipping label to return it and they would replace it with a new unit.
It was received by the warehouse received the unit over 10 days ago. I've gotten silence and finally thank for your patience.
I love the i9 but wont buy another one. Totally frustrating.
My i9 has stopped working. Error message is "Roller brush is stuck", but cleaning did not help. I replaced the roller brush with a new on and still get the same message. I suspect that there is something caught in the brush drive but I do not see how to disassemble the unit to get to the drive area. Any suggestion on where I can find info on how to open the unit?
There is no clear reaction when I press the button to start cleaning.
The moment I tap the button, I think it would be nice if the button flips or changes color.
Since the latest 2 updates my robot has started to work less then optimal, compared to what it used to do.
I have two concerns I would like to share and hopefully get some feedback ok.
- The cleaning map.
Before this was a live update for me, I could see where the robot where and where it had been.
Now I am lucky to get a update every 10-30 minutes with progress, never a live map.
My experience is that the robot has gotten dumber by the same rate as the updates.
Today I found it going to the same location 15 times before I moved it back manually, during this period it had moved and run/bumped over its own chargin station with one side of the robot about 4 times, doing some kind of daredevil 1 wheeler during the "I dont know where I am any longer" period.
Mind that this was at its "resume" cleaning session, so it had first gotten out and cleaned and should just resume it, no furniture moved or nothing.
Adding to this is that the pattern the robot is taking has changed, prior to the latest updates it normally cleaned in a "logic" pattern, more or less, room by room.
Now it can clean about 60-70% of the living room, only to move to the hallway, do 50%, then go back to living room.
Only owned PUREi9 for a month and dusted out filter every scheduled clean and washed filter weekly. It has gone from cleaning exceptionally one day to just chucking dust and dirt around the next and sound like it is on super eco mode not just eco meaning it sounds quieter than it normally runs on eco. Have run it on normal mode and still no difference. I have cleaned every part imaginable so there is no friction but it just doesn’t suck and it blocks the throat up. Next to nothing goes in the dust bin. Is this a warranty job?