Best Of

Hi tinas64,
The degradation is larger than should be expected. Please contact customer support about new batteries. The number can be found in the application.

The prosenic has from what I know the same battery capacity as Pure i9 has. The runtime than comes down to how the robots use that capacity. Purei i9 has a focus on cleaning performance before keeping the runtime longer. So the dust pick up of every run is a lot better with Pure i9 than most other robots. That being said we hear that you would like to have longer runtime and that many are happy with lower cleaning results. We are taking those inputs in to consideration for our development.
What I also read in to your feedback is that it is actually the charging time that is annoying so to make that faster is also part of what I take with me.
Thanks for your feedback!

Hi Tinas64,
You have a longer guarantee than 10 days on the batteries that is for sure. The run time should not go done so drastically as you describe. Usually the robot works for around 60 min in ECO mode and around 40 min in full power mode. The runtime may vary if the robot is running on tough carpets the runtime may be lower as the resistance is greater while driving and spinning the brush roll.
Are you using the robot in the same mode as before? Has the environment changed?
After knowing the answer to above we could recommend an action.
@klint What do you think of Tinas64s battery issue?

Thanks for voicing this feature request - that's a big part of why we have a community like this! And to clarify: It was a design decision not to include geo-fencing at launch, but the software design doesn't prevent us from adding it later, if enough users think that it's an important feature.

Is there a change log posted anywhere for the different firmware? Some of us more active community members would be a good resource and feedback source.

Could help with your requirement gathering and elicitation.

Same here, the time on the robot display is correct because it gets the info from the WiFi. My phone is on the correct time as well but the app displays a time several hours behind (like 5 hours) I think behind? The time I’m speaking of is in the Latest cleaning log stamped on the app on top of the map. The time is way off. I don’t know why it would do that though. Hopefully someone gives us a fix.