Best Of

Since the latest 2 updates my robot has started to work less then optimal, compared to what it used to do.

I have two concerns I would like to share and hopefully get some feedback ok.

1. The cleaning map.
   Before this was a live update for me, I could see where the robot where and where it had been.

Now I am lucky to get a update every 10-30 minutes with progress, never a live map.

2. Intelligence.
   My experience is that the robot has gotten dumber by the same rate as the updates.
   Today I found it going to the same location 15 times before I moved it back manually, during this period it had moved and run/bumped over its own chargin station with one side of the robot about 4 times, doing some kind of daredevil 1 wheeler during the "I dont know where I am any longer" period.
   Mind that this was at its "resume" cleaning session, so it had first gotten out and cleaned and should just resume it, no furniture moved or nothing.

Adding to this is that the pattern the robot is taking has changed, prior to the latest updates it normally cleaned in a "logic" pattern, more or less, room by room.
Now it can clean about 60-70% of the living room, only to move to the hallway, do 50%, then go back to living room.

Only owned PUREi9 for a month and dusted out filter every scheduled clean and washed filter weekly. It has gone from cleaning exceptionally one day to just chucking dust and dirt around the next and sound like it is on super eco mode not just eco meaning it sounds quieter than it normally runs on eco. Have run it on normal mode and still no difference. I have cleaned every part imaginable so there is no friction but it just doesn’t suck and it blocks the throat up. Next to nothing goes in the dust bin. Is this a warranty job?

Hi Fiona.
It sounds like the roller brush has stopped rotating. You can verify by start the robot and gently put your hand under the roller brush to feel if it is rotating.
If the roller brush in fact is moving then the question is if the fan is turning on and sucking air. It the roller brush or fan have stopped moving then it is definitely a warranty job.
Best Regards

@mrmegadeth @Matkoma to investigate the wifi issue it would help if you can send me log files from your robots. Under the dustbin there is a micro USB connector (on the left side). Connect the robot to a computer and a mass storage device should pop up. You can send the log files and send it to me as a private message here on the community.

It is right on the display and it starts at the correct time when I schedule a cleaning. While it runs, its way off.

Hi!
Yes, you are describing the normal behaviour of the robot, and your suspicion is correct- when the robot is paused, it assumes that it will be restarted in the same position. If you "un-pause" it somewhere else, it will look confused. This assumption saves time in most cases, otherwise the robot would have to scan its surroundings and relocalise itself each time it is "un-paused".

If you want to clean another area, hold down the pause button for a couple of seconds (until it beeps and the display turns off). This tells the robot that you are done cleaning the current area. Then you press play to start it again in the new area.

Hi tinas64,
The degradation is larger than should be expected. Please contact customer support about new batteries. The number can be found in the application.

The prosenic has from what I know the same battery capacity as Pure i9 has. The runtime than comes down to how the robots use that capacity. Purei i9 has a focus on cleaning performance before keeping the runtime longer. So the dust pick up of every run is a lot better with Pure i9 than most other robots. That being said we hear that you would like to have longer runtime and that many are happy with lower cleaning results. We are taking those inputs in to consideration for our development.
What I also read in to your feedback is that it is actually the charging time that is annoying so to make that faster is also part of what I take with me.
Thanks for your feedback!

Hi Tinas64,
You have a longer guarantee than 10 days on the batteries that is for sure. The run time should not go done so drastically as you describe. Usually the robot works for around 60 min in ECO mode and around 40 min in full power mode. The runtime may vary if the robot is running on tough carpets the runtime may be lower as the resistance is greater while driving and spinning the brush roll.
Are you using the robot in the same mode as before? Has the environment changed?
After knowing the answer to above we could recommend an action.
@klint What do you think of Tinas64s battery issue?